LuckyReels Online Casino Privacy Policy

At Lucky Reels, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at www.luckyreels.com or use any of our services. We encourage you to read this document carefully before using our platform. By registering an account and using our services, you acknowledge and agree to the practices described in this policy.

LuckyReels Online Casino is operated by Redstone Interactive Ltd, company number 000044469, with its registered office at 9 Barrack Road, Belize City, Belize. We hold a valid gaming licence issued by the Anjouan Gaming Commission under licence number ALSI-202411039-FI1. As the data controller, we are responsible for the personal information we hold about you and are dedicated to handling it responsibly and securely.

Information We Collect

When you interact with our LuckyReels platform — whether through registration, gameplay, or customer support — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, or driver's licence)
• Proof of address documentation

Financial Data

• Payment method details, including Visa, Mastercard, Interac, MiFinity, MuchBetter, Jeton, and CashtoCode
• Deposit and withdrawal transaction histories
• Bank account or card details provided for processing transactions

Technical and Usage Data

• IP address, browser type, and device identifiers
• Operating system and connection information
• Pages visited, session duration, and click behaviour on our site
• Data generated through our desktop, mobile browser, Android APK, and iOS app versions

Gaming Activity Data

• Game session histories, including slots, live casino, table games, and jackpot games
• Bonus claims and promotional activity, including Super Spins usage and welcome offer participation
• Responsible gambling preferences and self-exclusion requests

How We Use Your Information

At LuckyReels, we process your personal data only for lawful, specific, and transparent purposes. Here at Lucky Reels, we rely on several legal bases to justify our data processing activities, including the performance of a contract, compliance with legal obligations, legitimate interests, and — where required — your explicit consent.

We use the information we collect for the following purposes:

• To create and manage your player account on our platform
• To verify your identity and age as required under our KYC (Know Your Customer) obligations before processing withdrawals
• To process your deposits and withdrawals in accordance with our minimum deposit of EUR 10 and minimum withdrawal of EUR 20
• To provide customer support via live chat (available 24/7) and email at support@luckyreels.com
• To notify you about promotions, bonuses, tournaments, and loyalty programme updates — where you have consented to receive such communications
• To prevent fraud, money laundering, and other unlawful activities
• To comply with our regulatory obligations under our Anjouan Gaming Commission licence
• To improve our website functionality, product range, and user experience

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, our LuckyReels operations require us to share certain information with trusted partners and service providers in order to deliver our services effectively. We only share data where necessary and under appropriate data protection agreements.

We may disclose your information to the following categories of recipients:

• Payment processors — to facilitate deposits and withdrawals through our supported methods
• Game providers — including Evolution, Pragmatic Play, Microgaming, NetEnt, Quickspin, BetSoft, BGaming, Ezugi, and others, for the purpose of delivering gaming content
• Identity verification and KYC service providers — to confirm your identity before your first withdrawal is processed
• Regulatory and law enforcement authorities — where we are required to do so by law or our licensing conditions
• IT and security service providers — to maintain the integrity and security of our platform

Data Retention

We at LuckyReels retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our regulatory obligations. In many cases, this means we retain account data for a period of five years following account closure, in accordance with anti-money laundering regulations. After this period, we securely delete or anonymise your data.

Cookies and Tracking Technologies

Our Lucky Reels website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

The types of cookies we use include:

• Essential cookies — required for the basic functioning of our site and services
• Analytics cookies — to help us understand how users interact with our platform
• Preference cookies — to remember your language and display settings
• Marketing cookies — used to deliver relevant promotions and advertising where you have consented

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Your Rights

Depending on your jurisdiction, you may hold a number of rights regarding your personal data. We at LuckyReels are committed to honouring these rights wherever applicable. You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where no legal obligation requires us to retain it
• Object to or restrict the processing of your data in certain circumstances
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team at support@luckyreels.com. We will respond to all verified requests within a reasonable timeframe.

Security of Your Data

We take the security of your personal information seriously. Our LuckyReels platform employs industry-standard SSL encryption, secure server infrastructure, and strict internal access controls to protect your data from unauthorised access, disclosure, or loss. While we apply rigorous safeguards, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your login credentials confidential.

Responsible Gambling and Data

We collect and use data related to your gaming behaviour to support responsible gambling. At Lucky Reels, we may use this information to identify signs of problem gambling and to apply any self-exclusion, deposit limits, or cooling-off periods you have requested. This processing is carried out in your best interests and in fulfilment of our duty of care as a licensed operator.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. You can contact our support team at any time via live chat at www.luckyreels.com or by emailing us at support@luckyreels.com. We are here to help and will address your enquiry as promptly as possible.