LuckyReels Casino Cookie Policy

At Lucky Reels Casino, we believe in being transparent about how we operate our website and the technologies we use to deliver our services. This Cookie Policy explains what cookies are, how we use them on www.luckyreels.com, and what choices you have regarding their use. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy, which provides further detail about how we handle your personal data.

What Are Cookies?

Cookies are small text files that are placed on your device — desktop, mobile, or tablet — when you visit a website. Here at LuckyReels Casino, we use cookies and similar tracking technologies to recognise your device, remember your preferences, and ensure our site functions correctly. Cookies cannot run programs or deliver viruses to your device. They are uniquely assigned to your browser and can only be read by the web server that issued them to you.

We also use related technologies such as web beacons, pixel tags, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Lucky Reels platform to function. Without them, certain parts of the site — including account login, security features, and payment processing — would not work. Because these cookies are required for the site to operate, they cannot be disabled through our cookie settings. They include session management cookies that keep you logged in as you navigate between pages, and security cookies that protect against fraudulent activity.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors interact with our LuckyReels Casino website. This helps us understand which pages are most popular, how players navigate through the site, and where any technical issues may arise. The data collected is aggregated and anonymised — we cannot use it to identify you individually. We use this information solely to improve our site and your experience on it.

Functional Cookies

Functional cookies allow our Lucky Reels website to remember choices you make, such as your preferred language (currently English or German), your currency selection from our supported options (EUR, USD, CAD, NZD, NOK), and other personalisation settings. These cookies ensure that when you return to our platform, you receive a tailored and consistent experience without needing to re-enter your preferences every visit.

Targeting and Advertising Cookies

We at LuckyReels Casino may use targeting cookies to deliver relevant promotional content both on and off our platform. These cookies track your browsing habits across websites and help us and our advertising partners serve advertisements that are more relevant to your interests. They may record your visit to our site, the pages you visited, and the links you followed. This information may be shared with third parties, including advertising networks, for this purpose.

Third-Party Cookies

In addition to our own cookies, our Lucky Reels website works with trusted third-party service providers who may also set cookies on your device. These include:

• Game providers such as Evolution, Pragmatic Play, Microgaming, NetEnt, Quickspin, BetSoft, BGaming, and others, whose software may set cookies as part of their game delivery technology
• Analytics platforms that help us measure site performance and player behaviour
• Payment processing partners who may use cookies to facilitate secure transactions via Visa, Mastercard, Interac, MiFinity, MuchBetter, Jeton, and CashtoCode
• Marketing and advertising technology providers who assist us in running promotional campaigns
• Live casino providers including Evolution and Ezugi, whose streaming technology may use session-based cookies

We do not control the use of cookies by third parties, and their practices are governed by their own privacy and cookie policies. We recommend reviewing those policies directly if you have concerns.

How Long Do Cookies Last?

At LuckyReels Casino, the cookies we use fall into two duration categories:

• Session cookies — These are temporary and are deleted from your device as soon as you close your browser. We use session cookies primarily for login management and site navigation.
• Persistent cookies — These remain on your device for a set period or until you delete them manually. We use persistent cookies to remember your preferences, support our analytics, and assist with targeted advertising.

Your Cookie Choices and How to Manage Them

You have the right to accept or decline non-essential cookies. Our Lucky Reels website presents a cookie consent banner when you first visit, allowing you to choose which categories of cookies you permit. You can update your preferences at any time by accessing the cookie settings panel on our site.

In addition to our own controls, you can manage cookies directly through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific websites
• Block all third-party cookies
• Set your browser to notify you before accepting cookies

Please be aware that disabling certain cookies may affect the functionality of our LuckyReels platform. Blocking strictly necessary cookies, for example, will prevent you from logging into your account or completing transactions. We are not responsible for any degraded experience resulting from cookie restrictions you choose to apply.

Cookies and Our Mobile Applications

We offer our services across multiple platforms, including a desktop website, a mobile browser version, an Android APK, and an iOS app. Our mobile applications may use device identifiers and similar technologies that function similarly to browser cookies. These are subject to the same principles outlined in this policy. If you use our Android APK — which is distributed outside the Google Play Store — or our iOS app, we may collect usage data through in-app tracking technologies in order to maintain app performance and personalise your experience.

Legal Basis for Cookie Use

We are operated by Redstone Interactive Ltd (company number 000044469), registered at 9 Barrack Road, Belize City, Belize, and licensed by the Anjouan Gaming Commission under licence number ALSI-202411039-FI1. Our use of cookies that require your consent is based on that consent, which you provide via our cookie banner. Our use of strictly necessary cookies is based on our legitimate interest in providing a functional and secure online casino service. You may withdraw your consent for non-essential cookies at any time without affecting the lawfulness of processing based on consent before withdrawal.

Updates to This Cookie Policy

We reserve the right to update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. At Lucky Reels Casino, we will notify you of any material changes by updating the policy on this page. We recommend checking this page periodically to stay informed about how we use cookies. Your continued use of our site following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies on our platform, we welcome you to get in touch with our support team. You can reach us via live chat, available 24/7, or by emailing us at support@luckyreels.com. Our support team is available in English and French to assist you with any privacy-related queries.